Terms of Trade and Right of Withdrawal Payment SkinExpert DK ApS receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the item is shipped. All amounts are in DKK. Danish kroner and is incl. VAT. SkinExpert DK ApS uses an approved payment server that encrypts all yours card information with SSL (Secure Socket Layer) protocol. That means one can not read your information. Delivery SkinExpert DK ApS sends your goods on Tuesday and Friday. Orders received before 14.00 Monday is sent on Tuesday. Orders received before 14.00 on Thursday are sent Friday. Right of complaint A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to defects in material and / or manufacturing. The complaint does not apply to errors or damage committed by incorrect operation of the product / service. SkinExpert DK ApS will cover return costs to a reasonable extent. Upon return Inquiries are directed to and complaints are sent to: SkinExpert DK ApS Jægersborg Alle 130 2820 Gentofte Packages sent on COD are not accepted. Refund If a refund has been agreed, please send your bank details so we can transfer the agreed amount. Right of withdrawal There is a 14-day full right of return on items purchased in our Webshop. The period is calculated from the day you receive the order. Return costs must be borne by you. Cancellation must be reported to us no later than 14 after the purchase and from the cancellation you must no later than 14 days after returning the shipment. The notice must be given per. mail to info@skinexpert.dk. In the message you must make us clearly aware that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send with return. You can find it here The condition of the item when you send it back You are only liable for any deterioration in the value of the item due to another handling than is necessary to determine the nature, characteristics and the way it works. Skin care products must be returned in intact wrapping and unopened with unbroken seal. If the item is opened in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will not receive the purchase amount back, In order to receive the entire purchase amount back, you must do the same as you can in a physical store. Complaints – overview and links: If you have a complaint about a product purchased in our Webshop, one can be sent complain to: Center for Complaint Resolution House of Boards, Toldboden 2 8800 Viborg You can complain to the Center for Complaint Resolution via the Complaints Portal for the Boards House: https://kpo.naevneneshus.dk/ If you are a consumer residing in another EU country, you can file your complaint in the EU The Commission’s online complaints platform. The platform can be found here: http://ec.europa.eu/odr If you submit a complaint here, you must provide our E-mail address: info@domæne.dk